How Assure Protections Works
Getting protected and getting support when you need it should be simple. Here is everything you need to know about how our appliance protection plans work — from signing up to making a claim.
Getting Protected
Setting up your appliance protection with Assure Protections is straightforward. Our friendly team will guide you through every step.
Get in Touch
Contact our team by phone on 0808 196 3015, by email at [email protected], or by using the contact form on our website. Our friendly team is ready to help.
There is no obligation when you get in touch. We are happy to answer any questions you have before you commit to anything.
Tell Us About Your Appliances
Let us know which household appliances you would like to protect. We will ask a few simple questions to help us understand your needs and find the right plan for your household.
We can discuss cover options for washing machines, dishwashers, fridges and freezers, cookers and ovens, tumble dryers, and other household appliances.
We Explain Your Options
Our team will clearly explain the protection options available to you, including what is covered, what is not covered, and the cost of your plan. We believe in being straightforward and transparent.
We will never pressure you into a decision. Take the time you need to consider your options before committing.
Your Protection Is Set Up
Once you are happy to proceed, we will get your protection plan set up. You will receive confirmation of your cover and details of what to do if you need to make a claim.
Keep your plan documentation somewhere safe so you can refer to it if you ever need to make a claim.
Making a Claim
If one of your covered appliances breaks down, here is what to do. The most important thing is to contact us before arranging any repair.
Contact Us First
As soon as your appliance breaks down, contact Assure Protections before arranging any repair or replacement. Call us on 0808 196 3015 or email [email protected].
Do not arrange a repair yourself before contacting us, as this may affect your claim. Our team will guide you through the correct process.
Describe the Problem
Tell our team which appliance has broken down and describe the fault as clearly as you can. The more information you can give us, the better we can help you.
It helps to have your plan details to hand when you call. If you cannot find them, do not worry — our team can look up your details.
We Assess Your Claim
Our team will review your claim against the terms of your protection plan and let you know what support is available. We aim to handle claims as quickly and efficiently as possible.
The support available will depend on the specific terms of your individual protection plan. Our team will explain clearly what you are entitled to.
Receive Your Support
Once your claim has been assessed, we will work to ensure you receive the support available under your plan as quickly as possible. Our team will keep you informed throughout the process.
If you have any questions at any point during the claims process, please do not hesitate to contact our team.
Appliance broken down right now?
Call us immediately on 0808 196 3015 or email [email protected]. Do not arrange a repair before contacting us.
Important Things to Remember
Contact Us Before Arranging Repairs
Always contact Assure Protections before arranging any repair to a covered appliance. Arranging a repair without contacting us first may affect your claim.
Keep Your Plan Documents Safe
Keep a copy of your protection plan documentation somewhere safe. This will help you understand what is covered and what to do if you need to make a claim.
Pre-existing Faults Are Not Covered
Protection plans do not cover faults or damage that existed before the plan was taken out. Please ensure your appliances are in good working order when you apply for cover.
Cover Depends on Your Plan Terms
The support available when you make a claim will depend on the specific terms of your individual protection plan. If you are unsure what is covered, please contact our team.
Ready to Get Started?
Getting protected is simple. Contact our friendly team today and we will help you find the right appliance protection plan for your household.