Complaints

ASSURE PROTECTIONS LTD aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know. In order to ensure our services remain at a high standard, we have a procedure  through which you can let us know of for any reason you are not satisfied with ASSURE PROTECTIONS LTD  please tell us If you are unhappy about any ASSURE PROTECTIONS LTD service, please speak to the relevant staff member, Manager or Director. If you are unhappy with an individual in ASSURE PROTECTIONS LTD sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member's manager or the Director. Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days. All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be  made informing you of the action taken to date or being considered. 

Complaints procedure: For any complaints please email support@assureprotections.co.uk. this email is monitored daily by our team to ensure that the best customer care is given.  

For Written Complaints: Please write to the following address:  

19 North Street, Portslade, East Sussex, BN41 1DH 

TEL:  0808 196 3015

Email : support@assurepotections.co.uk 

Once you have received a final response and if you still remain dissatisfied:

You can contact the FOS as follows:
In writing to:
Financial Ombudsman Service
Exchange Tower
London E14 9SR
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Further information is available on their website:
www.financial-ombudsman.org.uk