Complaints
We take all complaints seriously and are committed to resolving them fairly and promptly. This page explains how to make a complaint and what you can expect from us.
Last updated: August 2026
We always aim to provide an excellent service, but we understand that things can sometimes go wrong. If you are unhappy with any aspect of our service, we want to hear from you so we can put things right.
How to Make a Complaint
You can make a complaint by contacting us in any of the following ways: by telephone on 0808 196 3015, by email at [email protected], or by post to Assure Protections Ltd, 20 Wenlock Road, London, N1 7GU. Please provide your name, contact details, plan reference if applicable, and a clear description of your complaint.
What Happens Next
We will acknowledge your complaint promptly and aim to investigate it thoroughly and fairly. We will keep you informed of our progress and aim to provide a final response as quickly as possible. Where we need more time to investigate, we will let you know.
Our Commitment to You
We will treat your complaint seriously and investigate it impartially. We will communicate with you clearly and keep you updated. If we have made a mistake, we will acknowledge it and do our best to put things right.
If You Are Not Satisfied
If you are not satisfied with our response to your complaint, please let us know and we will review the matter further. Details of any further escalation options available to you will be provided in our final response letter.
Contact Details for Complaints
Telephone: 0808 196 3015. Email: [email protected]. Post: Assure Protections Ltd, 20 Wenlock Road, London, N1 7GU.
Ready to Make a Complaint?
Contact our team and we will do our best to resolve your concern as quickly as possible.