FAQs | Assure Protections

Question 1

What is appliance protection?

Accepted Answer

Appliance protection is a plan that provides support if one of your covered household appliances breaks down due to a mechanical or electrical fault. Rather than facing unexpected repair or replacement costs alone, you have access to support through Assure Protections. The specific support available will depend on the terms of your individual plan.

Question 2

Which appliances can be covered?

Accepted Answer

Assure Protections offers cover options for a range of household appliances including washing machines, dishwashers, fridges and freezers, cookers and ovens, and tumble dryers. We may also be able to offer cover for other household appliances. Please contact our team to find out what is available for your specific appliances.

Question 3

What does the protection plan cover?

Accepted Answer

Our protection plans are designed to cover unexpected mechanical and electrical breakdowns. The specific cover available will depend on the terms of your individual plan. Our team will explain exactly what is and is not covered before you commit to anything. If you have a specific question about coverage, please contact us and we will be happy to help.

Question 4

Are pre-existing faults covered?

Accepted Answer

No. Protection plans do not cover faults or damage that existed before the plan was taken out. It is important that your appliances are in good working order when you apply for cover. If you are unsure whether a fault existed before your plan started, please contact our team and we will do our best to help.

Question 5

Is there an age limit on appliances?

Accepted Answer

Cover options and availability may vary depending on the age of your appliance. Please contact our team to discuss your specific appliances and find out what options are available. We will always be upfront about what we can and cannot offer before you commit to anything.

Question 6

Is accidental damage covered?

Accepted Answer

Our standard protection plans are designed to cover mechanical and electrical breakdowns rather than accidental damage. If you have a specific question about what is covered under your plan, please contact our team and we will be happy to clarify.

Question 7

How do I get a protection plan?

Accepted Answer

Getting protected is simple. Contact our friendly team by phone on 0808 196 3015, by email at support@assureprotections.co.uk, or by using the contact form on our website. We will discuss your appliances, explain the options available, and help you find the right plan for your household.

Question 8

How quickly can I get covered?

Accepted Answer

Once you have spoken to our team and decided on the right plan for your household, we can typically get your protection set up quickly. Contact us to find out more about how soon cover can begin for your appliances.

Question 9

Do I need to have my appliances inspected before getting cover?

Accepted Answer

In most cases, you do not need a formal inspection before getting cover. However, it is important that your appliances are in good working order when you take out a plan, as pre-existing faults will not be covered. If you have any concerns about the condition of your appliances, please discuss this with our team when you get in touch.

Question 10

Can I protect multiple appliances?

Accepted Answer

Yes. We can discuss cover options for multiple appliances in your household. Contact our team to find out what options are available and how to protect all the appliances that matter most to you.

Question 11

How do I make a claim?

Accepted Answer

If one of your covered appliances breaks down, the most important thing is to contact Assure Protections before arranging any repair. Call us on 0808 196 3015 or email support@assureprotections.co.uk. Our team will guide you through the claims process step by step.

Question 12

Can I arrange my own repair and claim the cost back?

Accepted Answer

No. You must contact Assure Protections before arranging any repair to a covered appliance. Arranging a repair without contacting us first may affect your claim. Please always call us first on 0808 196 3015 and we will guide you through the correct process.

Question 13

How long does a claim take?

Accepted Answer

We aim to handle claims as quickly and efficiently as possible. The time taken will depend on the nature of the fault and the specific circumstances of your claim. Our team will keep you informed throughout the process and do their best to resolve your claim as quickly as possible.

Question 14

What happens if my appliance cannot be repaired?

Accepted Answer

The support available if your appliance cannot be repaired will depend on the specific terms of your individual protection plan. Our team will explain clearly what you are entitled to when you make a claim. If you have a question about this before making a claim, please contact us and we will be happy to help.

Question 15

Is there a limit on the number of claims I can make?

Accepted Answer

The terms around claim limits will depend on your individual protection plan. Our team will explain any limits that apply to your plan when you sign up. If you have a question about your specific plan, please contact us.

Question 16

How much does a protection plan cost?

Accepted Answer

The cost of a protection plan will depend on the appliances you want to cover and the specific plan you choose. Our team will provide you with a clear, upfront price before you commit to anything. Contact us to find out more about the cost of protecting your appliances.

Question 17

How do I pay for my plan?

Accepted Answer

Payment options will be explained by our team when you set up your plan. We will make sure you understand exactly how and when payments are taken before you commit to anything. Contact us to find out more.

Question 18

Are there any excess charges when I make a claim?

Accepted Answer

Whether an excess applies will depend on the specific terms of your individual protection plan. Our team will explain any excess charges clearly before you take out a plan. If you have a question about your existing plan, please contact us.

Question 19

How do I cancel my plan?

Accepted Answer

If you wish to cancel your protection plan, please contact our team by phone on 0808 196 3015 or by email at support@assureprotections.co.uk. We will explain the cancellation process and any terms that apply. Please refer to your plan documentation for full details of the cancellation policy.

Question 20

Can I update my plan to cover additional appliances?

Accepted Answer

Yes, in many cases it is possible to update your plan to cover additional appliances. Please contact our team to discuss your options. We will explain what is available and any changes to the cost of your plan.

Question 21

What do I do if I move house?

Accepted Answer

If you move house, please contact our team as soon as possible to let us know. We will update your details and advise you on whether your plan continues to cover your appliances at your new address.

Question 22

How do I update my contact details?

Accepted Answer

To update your contact details, please get in touch with our team by phone on 0808 196 3015 or by email at support@assureprotections.co.uk. We will update your records and confirm the changes with you.

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